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EMS Lead Auditor Course |
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Customer First UK exhibiting at Barclays 'Let's Talk Preparing for Growth' Event - The Oval, London
Monday, 28 Sep 2009 - Customer First UK would like to invite you to join us for a must-attend evening of advice and networking. As part of Barclay's Let's Talk Preparing for Growth' Roadshow, Customer First UK will be exhibiting alongside other high profile organisations at venues across the country.
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Top tips for maximising revenue from customers
Wednesday, 16 Sep 2009 - Think in terms of the 4Rs - Recruitment of new customers, Retention, Related sales and Referrals - most businesses focus far too much on recruitment at the expense of the other three. This is almost invariably bad for profits. It costs 5 to 20 times more to win a new customer than to keep an existing one (depending on your industry).
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Equality and Diversity - are you up to date?
Tuesday, 28 Jul 2009 - Although many firms have embraced the promotion of equality and diversity in recent years, some may find that their policies no longer satisfy current requirements. In this brief article we will consider some of the provisions of Rule 6: Equality and Diversity of the Solicitors’ Code of Conduct 2007, and the importance of firms reviewing their existing anti discrimination / equality and diversity policies.
An Article by Susan Sloman
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Attention All Leaders - Funding Available
Thursday, 28 May 2009 - There is recognition that support is required if we are to drive up the economic performance of businesses/organisations at local, regional and national levels.
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Investors in People unveils new approach 
Wednesday, 06 May 2009 - Business improvement organisation launches expanded framework and tailored support for organisations
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Investors in People Project 
Tuesday, 21 Apr 2009 - Skills for Care, working alongside the Centre for Assessment and Recognition Ltd, have supported 24 small to medium organisations to achieve their Investors in People standard.
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Central Salford URC recognised as the only Urban Regeneration Company in the country to achieve ‘Investor in People’ status
Wednesday, 25 Mar 2009 - Central Salford Urban Regeneration Company has been formally recognised as an ‘Investor in People’ (IiP) making Central Salford the first Urban Regeneration Company in the country to achieve Investor in People status
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Attention all Law Firms - Are you Prepared for your next PSU?
Tuesday, 24 Feb 2009 - Preparation for and dealing with the recommendations post a Practice Standards Unit Visit (PSU) can be a daunting task. It is important that firms understand that the PSU visit has the dual role of regulation and consultation. The visit is based on the need for law firms to comply with the regulatory requirements of the profession and the increased business management focus of these requirements.
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IS RISK MANAGEMENT MORE THAN COMPLIANCE?
Tuesday, 24 Feb 2009 - Compliance is often viewed as a “tick box” exercise. In 1911 Taylor believed that the quality could be assured by the removal as far as possible of human input by putting, control, conformance and standardisation into the work place in other words compliance measures.
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