An organisation's 'Quality Management' refers to an organisation's actions to ensure that its products or services satisfy its customers' quality requirements and complies with any regulations applicable to those products or services.
Implementing a Quality Management System will motivate staff by defining their key roles and responsibilities. Cost savings can be made through improved effciency and productivity. Systems can be developed, hence less waste and disruption & fewer complaints. Customers needs will be met more efficiently resulting in increased opportunities in the Market.
“Compliance with ISO 9001 means that your organisation manages its key processes in a consistent manner and is required to demonstrate commitment to quality and continuous improvement.”
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