SERVICES

In the current climate for legal services there is a growing need to provide a quality service to your clients and gain a marketing advantage amongst your competitors. Failures in administration and service delivery tend to lead to

most complaints and claims against solicitors, particularly in the areas of casework and communication with clients. Also there are more risks associated in taking on cases now. Yet risk can and must be assessed and managed. Increasingly,

There are a number of areas identified by indemnity insurers and underwriters as the main cause of claims against solicitors. All of these areas are covered by Lexcel.

Risk assessment and management responsibility

Diary control

Conflict of interest

Solicitors understanding what services they offer and how they will be delivered (including workload monitoring)

Solicitors have the appropriate skills, knowledge and training to carry out their work - plus reducing mistakes

Supervision of staff

Term of engagement (cost and terms of reference) and Rule 15 compliance

In addition, the need for good communication is essential both internally and externally.