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Customer Service Excellence
- Read and familiarise yourself with the Customer Service Excellence standard [download: PDF (584KB)]. Get together with your colleagues to plan how you could use the standard and discuss with them how to take this forward.
- Register and use the Cabinet Office free online self-assessment tool to evaluate your organisation against the standard; identifying areas and methods for improvement as you work through it.
- Contact Amanda Whitehouse on 01925 256661 to arrange an informal discussion.
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